Refund policy

Returns and Exchanges:

Returns and Exchanges on regular priced items are happily accepted within 30 days. Returns require proof of purchase, either in the form of a receipt or order number. Returned or exchanged items must be in new condition, and must not have signs of wear or use. All original tags must be attached, and original packaging must be in new condition.  Boots and shoes must be in the original box with all tags attached and packing materials intact.  We do not provide return shipping on orders unless the item(s) received were defective, or we made an error in fulfilling the order.  Please ship the order back to us using the carrier most convenient for you (FED-EX, USPS, or UPS).  Refunds and exchanges will only be made after products are received back from the customer and a proper inspection of all items has been completed.  All returns or exchanges from Christmas/ Holiday shopping and gift giving must be completed by January 31, if necessary.

Sale/ Clearance Items:
Sale and clearance items are not eligible for return or exchange.

Return/Exchange Exceptions:
We cannot accept returns or exchanges on undergarments or gift cards. We apologize for any inconvenience.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next, contact your credit card company. It may take several days before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: brandedcountrywear@gmail.com.

Shipping
To return your product, you should mail your product to:
Branded Country Wear
4927 N Sheridan Rd
Peoria, Illinois US 61614

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.