Refund policy
We want you to love what you bought. If something's not right, here's how returns work.
Returns & Exchanges
- Regular-priced items can be returned or exchanged within 30 days of purchase.
- Items must be in new condition with no signs of wear, with all original tags and stickers attached.
- Boots, shoes, and cowboy hats must be in the original box with all packing materials intact.
- Fragrance must be unopened.
- Please include your receipt, packing slip, or order number.
- Holiday purchases must be returned or exchanged by January 31.
Not Eligible for Return or Exchange
- Sale and clearance items (all sales final)
- Undergarments
- Gift cards
Refunds
Refunds go back to your original form of payment. If that's not possible (a cancelled card or non-reloadable gift card, for example), we'll issue store credit or a gift card. For online orders, we'll email you once your return arrives and has been inspected, and let you know when your refund is on its way.
Shipping Your Return
Pack up your items and ship them to us with the carrier of your choice (USPS, UPS, or FedEx). Return shipping is on you unless the item was defective or we made a mistake on your order. For items over $75, we recommend tracking or insurance, since we can't guarantee we'll receive your package. Please don't send returns to the manufacturer.
Branded Country Wear
ATTN: RETURNS
4927 N Sheridan Rd
Peoria, IL 61614
Questions?
If you received a defective item or the wrong order, call us at (309) 689-8372 or email brandedcountrywear@gmail.com.